Customer Satisfaction Survey On a scale from 1-5, 1 being completely unsatisfied and 5 being completely satisfied, please answer the following questions about your service experience. 1. Are you satisfied with the services provided by EMCOR Services New England Mechanical (NEMSI)? 1 2 3 4 5 Please provide additional comments. 2. Are you satisfied with the overall performance of our onsite NEMSI employees? 1 2 3 4 5 Please provide additional comments. 3. Were NEMSI’s technicians prepared for your maintenance or service call? (Having the correct tools and equipment necessary to complete the work.) 1 2 3 4 5 Please provide additional comments. 4. Did the NEMSI technician leave the work area clean and in good working order? 1 2 3 4 5 Please provide additional comments. 5. Did NEMSI respond timely and accurately to your emergency, scope changes, or problems? 1 2 3 4 5 Please provide additional comments. 6. Are you satisfied with the professionalism, courtesy, and responsiveness of our service coordinators (dispatchers)? 1 2 3 4 5 Please provide additional comments. 7. Are you satisfied with the professionalism, courtesy, and responsiveness of our back-office staff, including the Operations Staff, Contract Administrators, and Billers? 1 2 3 4 5 Please provide additional comments. 8. Did you receive an electronic service report from NEMSI’s most recent on-site service? Yes No (If no, please provide email address for future service reports.) 9. At NEMSI, we value the contributions of our employees. Did you receive exceptional service from one of our employees (service technician, installer, service coordinator, salesperson, or anyone else)? 1 2 3 4 5 Please provide additional comments. 10.Please provide any additional comments or feedback. First Name Required Last Name Required Email Required Phone Company Required Location Required Would you like us to contact you about your service or survey response? Yes No Submit